Warranty & Returns
Stormtech proudly guarantees the quality, craftsmanship, and performance of all our products. We are committed to offering the finest products and customer service available.

WHAT DOES THE FIVE-YEAR WARRANTY COVER?
Stormtech products are fully warranted to the original owner against defects in materials and workmanship for a period of up to five years from the date of original purchase, excluding normal wear and tear. If a product fails as a result of a manufacturing defect within this five-year period, Stormtech will repair the product, without charge, or replace it at our discretion.
The Warranty period will not be extended or renewed due to subsequent resale, repair or replacement of the product.

 

WHAT ISN’T COVERED BY THE FIVE-YEAR WARRANTY?
• Failure to follow the care instructions on the content/care label inside the product.
• Damages caused by accident, rips, cuts or tears.
• Damages caused by negligence, improper storage, abuse or misuse,
• Normal wear and tear and the natural fading of colors and materials over extended time and use, including any in-house decoration performed by Stormtech.
• Damages caused by improper decoration application.

HOW TO RETURN YOUR ITEM
For repairs and returns or other warranty questions, please contact us through your original point of purchase contact (store or distributor). If that is not possible, then all warranty questions and authorizations can be answered by contacting our Post Sales Operations team:
Email: returns@stormtech.ca

CONDITION OF REPAIR /RETURN ITEM
In accordance with Stormtech Health and Safety practice, as well as for the protection of our staff, all products must be cleaned prior to being returned to us.

Further information regarding returns:-

Point 1 - If goods are to be physically returned, we pay the costs to return.

Point 2 - We process the returns. Ralawise or whoever the customer may be probably has some processing to do on their end, but we process the paperwork (RA) to generate the credit.

Point 3 – We organize the carriage, if required. If product is being returned, we send the shipping label(s) to the customer.

Point 4 – if replacements are not in stock, customer can simply accept the credit or wait for back-ordered items to come in